This section includes both discussion questions for cases and occasional slide presentations from the lecture sessions of the course. For the cases in sessions 17, 20, and 22, discussion questions are intentionally omitted so that the classroom discussions are not influenced.

_15.768 Management of Services: Concepts, Design, and Delivery_ explores the use of operations tools and perspectives in the service sector, including both for-profit and not-for-profit organizations. The course builds on conceptual frameworks and cases from a wide range of service operations, selected from health care, hospitality, internet services, supply chain, transportation, retailing, food service, entertainment, financial services, humanitarian services, government services, and others.

Learn Agile operations that get work done with confidence by using true transparency (actuals not estimates) and continuous improvement to ensure your people, process, and products deliver valuable, working solutions.

This section provides information on the course textbook along with the readings assigned for each session of the course.

This section provides the lecture notes from the course along with information on lecture topics and related discussion questions.

MIT OpenCourseWare is a web based publication of virtually all MIT course content. OCW is open and available to the world and is a permanent MIT activity

This section lists the topics and readings covered in the course.

Learn what makes global projects uniquely challenging and how to manage projects well based in different industries and countries.

Learn how to apply project management tools, processes, and techniques for executing a project from initiation to closing.

The syllabus section provides the course description and information about the course text, course-specific policies and procedures, grading, and a topic overview.